Terms and Conditions Terms and Conditions

Terms & Conditions

These therms and conditions of use apply to all visitors and users of Professional Therapy Limited's website. By browsing and using our website you agree to the following terms and conditions. 

The terms 'Professional Therapy Solutions', 'we' or 'us' refers to the registered office of this website. The terms 'you' refers to the viewer or user of the website.

Intellectual Property
All intellectual property on this site, including, but not limited to, any text, graphics and copyright works is owned by Professional Therapy Solutions, unless otherwise stated (such as third party links). 

Right to Use Site and Content
You may access and use any print information on our website for personal use only, and not for commercial purposes. Any reproduction must clearly state our website as the source. 

Although we have tried to ensure the content of our website is accurate and current, neither we or any third parties will guarantee as to the accuracy or suitability of the information and materials. We acknowledge there may be inaccuracies in information provided and it is the sole responsibility of the viewer to ensure safe use of any information and products. The website is a general information service only. The material provided on the Website has not been prepared by taking into account the particular objectives, situation or needs of any individual users. The use of any information or products is therefore at the user's own risk, and Professional Therapy Solutions Limited or its associates shall not be liable. Professional advice from relevant health professional should be sought prior to commencing any treatment discussed on this site.

Third party Websites
At times there may be links to third party websites. We will take no responsibility for the content of the linked websites. The provision of links to third party website and information is purely as a convenience to you and it does not imply that Professional Therapy Solutions endorses or agrees this the site or has any association with them.

Jurisdiction and Governing Law
The site and its content have been prepared in accordance with New Zealand law. These term of use and any matters or disputes connected to this website will be governed by New Zealand law and will be dealt with by New Zealand courts.

Professional Therapy Solutions may amend these conditions from time to time, so you should check and read these terms of use regularly, By continuing to use the Site after any such amendment, you are deemed to have agreed to the amended terms of use.

Returns and exchanges
If a product is faulty, we will replace the item. We just ask that you contact the office within 7 days from date of invoice, advising of any damage or fault. Customer service will advise how to return the items back to us.  A replacement will be shipped to you, or if no longer in stock, full reimbursement will be offered. 

Should you wish to return an item that is unsuitable, you will be liable to pay for returning freight. Please contact Customer Service within 7 days from date of invoice. A refund, excluding shipping, will be allocated once the item has been received, undamaged and in resalable condition.

Delivery and freight
We keep most items in stock and aim to ship the products ordered within 24 hours of receiving the order. Within New Zealand we usually use Post Haste or New Zealand Post, depending on the items ordered. For orders to Australia, we use New Zealand Post's Track and Trace or Economy Courier.

Any customs fees are the sole responsibility of the customer. 

For shipment outside of New Zealand and Australia, please contact our Customer Service.

We aim to keep our prices at a competitive level. We reserve the right to change prices without prior notice. All prices are GST (Goods and Service Tax) exclusive. New Zealand GST is currently 15%.

Privacy Policy
We value our website visitors and customers and we are committed to protect your privacy, as per the New Zealand Privacy act 1993. We do not share or disclose any information about our customers or website visitors to any third party. We may from time to time contact you with offers we believe will be relevant to you. You will always have the opportunity to decline such contact, by sending us an email or calling us.